Korouoma Canyon Frozen Waterfalls Hike

We understand that travel plans can sometimes change. Although we hope everything goes smoothly, unexpected situations can happen, and we aim to make the cancellation process as clear and straightforward as possible.

The cancellation conditions for this experience are based on the tour operator's policy. A minimum cancellation fee of 10% applies to all customer cancellations to cover payment-processing and administrative costs. Where the tour operator's cancellation fee is higher, the higher fee applies.

Cancellation policy

• Less than 1 day before departure: non-refundable.
• Between 1 day and 7 days before departure: 50% cancellation fee.
• Between 7 days and 365 days before departure: 10% cancellation fee.

How to request a cancellation

All cancellation requests must be submitted to us in writing. Please email info@nordicodyssey.net and include your booking reference number so that we can identify and process your reservation. The applicable cancellation fee is determined by the time we receive your written request.

Travel insurance

We strongly recommend taking out comprehensive travel insurance before your trip. Depending on the terms of your policy, insurance may cover cancellation costs caused by unexpected circumstances such as illness, an accident, a family emergency or another unforeseen event. Cancellation related to illness is commonly covered by suitable travel insurance, but coverage and required documentation vary between insurers, so please check your policy carefully.