FAQ: Questions & Answers about Travelling to Lapland

– Electric fatbike tours and bike rental, with optional visits to a reindeer farm
– Guided hiking tours, tailored to your preferred distance, pace, and fitness level, with optional berry and mushroom picking
– Canoe experiences on peaceful lakes and rivers
– Wildlife and Arctic animal experiences, including visits to reindeer and husky farms, and bear watching opportunities
– Private Finnish wilderness sauna experiences
– Finnish Legends & Tales evenings, where you’ll gather around the fire to discover local traditions, history, and folklore

We also organize private tours for families, groups, and corporate team-building events, with personalized itineraries designed around your interests and special occasion.

For activity packages booked well in advance, we offer a 30% deposit to secure your reservation, with the remaining 70% due no later than 30 days before your experience.

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, and other contactless payment methods. All online payments are processed through trusted, encrypted payment providers, ensuring your personal and financial information remains fully protected.

Our standard cancellation policy is:

• 7 days or more before the tour: 10% cancellation fee
• Between 7 days and 24 hours before the tour: 50% cancellation fee
• Less than 24 hours before the tour: 100% cancellation fee

Some experiences, such as our Private Northern Lights Tour and Private Northern Lights Family Tour, include a flexible cancellation option, allowing you to cancel until 14:00 (local time) on the day of the tour (a small cancellation assurance fee applies).

Please note that some tours, activity packages, and accommodation bookings operated by our trusted partners may be subject to different cancellation terms. These specific conditions are always indicated on the relevant tour page. When a third-party provider is involved, their cancellation policy will apply. In all cases, a minimum 10% cancellation fee is retained to cover administrative and transaction costs.

Please note that your bank or payment provider may require additional time to complete the transaction. If you have not received your refund after a reasonable period, don’t hesitate to contact us by email.

Please read our Winter Clothing Guide before your tour: Read our instructions!
If you are unsure whether your clothing is suitable or need to rent winter equipment, feel free to contact us, we will be happy to help you prepare for your adventure. For your safety, participants must arrive properly dressed for the weather. In extreme conditions, we may be unable to accept guests with inadequate clothing.

You can also rent the clothing for the duration of your stay (€20 per day, or €10 per day when booking a multi-day program with us). As availability is limited during the winter season, we recommend reserving your equipment in advance. All rental gear is collected and returned at our Nordic Odyssey office.

Some experiences, such as electric fatbike tours or activities operated by our trusted partners, may have different meeting points. These are always indicated on the relevant tour page. If you’re unsure, simply contact us.

We will be happy to arrange your transfer in advance, simply contact us by email for a quotation.

During the Arctic winter, we do not recommend outdoor experiences for infants or toddlers, as extreme temperatures can be challenging for young children. If you are travelling as a family, feel free to contact us, we will be happy to recommend the most suitable experiences for your children and the season. We also invite you to read our guide on visiting Lapland with kids for more inspiration.

We recommend using the restroom before departure, as access to toilets cannot always be guaranteed during the tour.

If there is anything we could improve, we’d also love to hear from you. Feel free to send us an email, your feedback helps us continue providing the best possible experiences in Lapland.